IF YOU DON'T LISTEN TO THE VOICE OF YOUR CUSTOMER YOUR COMPETITORS POSSIBLY WILL
Creating a collaborative organization through measurement of organizational performance to key customer expectations
Cross functional problem solving teams working on a platform of continuous improvement
Responding to the voices of customers on their measurement of organizational performance
- How are we doing for you?
- What could be improved?
- How do you rate our competitors?
- Why would you leave us?
- Would you come back to us?
Your customers include all of those who can influence the prosperity/success of your organization
- External customers
- Government entities
- Critical alliances
Problems with customers are more 'how they got it' rather than'what they got'
Meredon will measure your business performance to expectations of important customers, deliver advice on improvement strategies necessary to close any performace gaps raised through the voices of the customers and if required train your staff to conduct the expectation surveys and analyses
If your organization does not meet your customers' important expectations some one else will
Meredon will provide the tools for listening or deliver the expectations analyses and accompanying report with recommendations for your training providers if skills or leadership effectiveness is a problem.
If your organization can answer all of those questions above - all of the time - you do not need us.
If not, please contact us using the prompt on this page for an obligation free initial discussion.
The ultimate objective of any business is to make and keep customers - we guarantee to make a difference.
Clients who have successfully managed the change to 'Customer Driven Measurement' include one of the four major Australian banks, Telco, Super furniture and white goods retailers, Pacific Island Governments and their various ministries, U.S.oil giant, Development Bank, major cement manufacturer and more....
Call us to discuss your situation and discover what we can do for your organization and at what cost.
Don V. Duncan F.A.I.M.
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